Free cancellation is possible up to 7 days before the date of the tour.
Changing your booking date depends on availability and cannot be guaranteed. Prices may also vary depending on the season.
The text "Free cancellation" refers to the fact that there is no penalty charge from us to process a refund or cancellation.
Weather-related cancellation
If weather conditions make it unsafe for the excursion to operate and the tour organiser cancels the excursion for safety reasons, you will first be offered the opportunity to reschedule your booking.
If you are unable or do not wish to reschedule, you will receive a 100% refund of the amount paid for the cancelled excursion, with no cancellation fees or additional charges.
Weather-related itinerary changes
In some cases, weather or sea conditions may affect only part of the planned itinerary while still allowing the excursion to operate safely.
For safety reasons, the tour organiser may therefore modify the itinerary and provide an alternative route or destination. In such cases, no refund is provided, provided that the alternative excursion is of the same scheduled duration and offers a reasonably equivalent experience.
All itinerary changes are made with passenger safety as the primary consideration.